HOUSE PASSES BIPARTISAN KENNEDY BILL TO PROTECT ONLINE CONSUMER REVIEWS
Washington, D.C. – Congressman Joe Kennedy III today announced that his Consumer Review Fairness Act passed the House of Representatives with bipartisan support. Introduced with Congressman Leonard Lance (R-NJ), this legislation would ensure American consumers can post honest business reviews and feedback online without fear of retribution.
The legislation comes in response to reports of companies using secretive “non-disparagement” clauses in their terms of service to try to bar customers from posting negative reviews of a product, service or experience.
“Silencing consumers with secretive non-disparagement clauses denies their right to voice concerns with businesses or products that fail to meet expectations,” said Congressman Kennedy. “With the Consumer Review Fairness Act, we can ensure customers will never face the fear of unjust retaliation by companies they visit. I thank Congressmen Lance, Swalwell and Issa for their partnership in addressing this issue and look forward to the President signing this bill into law.”
“This bill is about protecting consumers posting honest feedback online. Online reviews and ratings are critical in the 21st Century and consumers should be able to post, comment and tweet their honest and accurate feedback without fear of retribution. Too many companies are burying non-disparagement clauses in fine print and going after consumers when they post negative feedback online. That needs to stop,” said Congressman Lance.
The Consumer Review Fairness Act would void any non-disparagement clauses in consumer contracts if they restrict consumers from publicly reviewing products or businesses accurately and would authorize the Federal Trade Commission to take action against businesses that insert these provisions into their contracts. It also would ensure companies still are able to pursue legal action against individuals who post false and defamatory reviews.
Along with Kennedy and Lance, the bill is co-sponsored by Rep. Darrell Issa (R-CA) and Rep. Eric Swalwell (D-CA), who have led legislative efforts on this issue in the past. A similar bill passed the Senate by unanimous consent in December.
The legislation is supported by online review platforms like TripAdvisor, Yelp and Glassdoor as well as the National Retail Federation, the Retail Industry Leaders Association, the Internet Association, Demand Progress, Engine, Electronic Frontier Foundation, Fight for the Future, the Information Technology and Innovation Foundation, Public Knowledge, and the Public Participation Project.
"TripAdvisor whole-heartedly applauds passage of the Consumer Review Fairness Act, led by Representatives Lance and Kennedy,” said Adam Medros, Senior Vice President of Global Product at TripAdvisor. “Consumer reviews have become an integral part of many Americans’ purchasing decisions. In the same way that you can tell your friends and family about a good or bad experience you had with a company or product, you also have a fundamental right to share that experience online. While most businesses understand that such reviews offer businesses and consumers alike the ability to learn and benefit from others’ experiences, a number of unscrupulous businesses have attempted to bully or intimidate their customers from sharing their negative experiences. We strongly believe that every American has ‘the right to write’ and these attempts to stifle free speech are against everything we stand for at TripAdvisor."
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